Mental Health

HealthWISE has a team of mental health clinicians that can assess, treat and support individuals with a range of mental health illnesses, disorders or difficulties, including anxiety, depression or if you’re just not feeling yourself. On this page, you will find information about the types of mental health services Healthwise provides, where we deliver these services, how to access our services, fees and payment for appointments, specific programs we deliver, & how to book your appointments. 

For all referrals please see our referrals page

HealthWISE is not a crisis service. If you or someone you know is at immediate risk, call 000 or attend your local emergency department. 

Mental Health Services

Our Clinicians​​

Our team of qualified, highly trained professionals includes.

What can we help with?

Frequently Asked Questions

We provide services to:
  • Individuals experiencing common mental disorders of mild to moderate severity who have limited access to alternative mental health services
  • Women and families experiencing perinatal depression and/or anxiety
  • People who identify as Aboriginal and/or Torres Strait Islander experiencing depression and anxiety
  • People at moderate risk of suicide or self-harm (restricted to pre-identified locations)
  • Children aged birth-13 including children 8-12 years experiencing depression and/or anxiety.
  • People who are experiencing natural disaster related mental health issues.

Your appointment will either be face to face or over the phone or via skype.

Our mental health services are right across NSW New England North West and Darling Downs West Moreton Queensland.

Armidale, Barraba, Glen Innes, Inverell, Manilla, Narrabri, Quirindi, Tamworth, Walcha

Ipswich, Goondiwindi

You can view more details on our services page.

Easy steps to make an appointment

  • Make an appointment with your GP to get a referral to a HealthWISE mental health clinician.
  • Your GP will write a Mental Health Treatment Plan which needs to be faxed (1300 452 059) or emailed
    (mentalhealth@healthwise.org.au) to HealthWISE. The doctor’s surgery will be able to help with this.
  • HealthWISE will then contact you to organise your appointment.
  • You may be eligible for free services. Please ask your GP.

When you have been referred by your GP

  • With a Mental Health Treatment Plan provided by your GP you are eligible for a Medicare rebate.
  • To be eligible for free mental health services your GP will identify you as a low income earner/healthcare card/pension card holder on the Mental Health Referral sent to HealthWISE.
  • If payment is required on the day, upon presentation of your Medicare card the Medicare rebate will be immediately credited back into your account.
  • When HealthWISE contacts you to make your first appointment, we will go through eligibility, fees and payment options with you and answer any questions you may have.

Payment method:

  • Payment will be via EFTPOS (all credit and debit cards accepted). No cash or cheque payments will be accepted.

Self Referral Services

Bushfire Relief

Bush Fires have a different impact from one person to the next and the time it takes to feel safe again varies between people. It is not only the survivors of traumatic events that are affected, but also people who are helpers, rescuers and people who have worked with survivors or the grieving.  HealthWISE provides psychological support for people whose lives have been directly impacted by Bush Fires and are experiencing difficulties adjusting.

This service is offered to communities in the New England and North West of NSW.

For a referral to this service please download the form below.

Referrals can be faxed to 1300 452 059 or emailed to mentalhealth@healthwise.org.au

Drought Relief

This service provides person-centred, psychological support and strength-based strategies for people whose lives have been directly impacted by the ongoing drought and are experiencing mild to moderate mental health symptoms.

This service is currently being offered in:
Armidale, Ashford, Barraba, Bingara, Bundarra, Glen Innes, Gunnedah, Inverell, Manilla, Moree, Mungindi, Narrabri, Quirindi, Tamworth, Tenterfield, Uralla, Walcha, Warialda and Wee Waa.

For a referral to this service please download the form below.

Referrals can be faxed to 1300 452 059 or emailed to mentalhealth@healthwise.org.au

We want to hear from you!

Complete our survey

If you have used our mental health services before, please complete a short survey (2 minutes) and tell us about your experience.

All information collected in the survey is anonymous.

If you would prefer, you can submit this form via email: mentalhealth@healthwise.org.au
Your information (email address) will be de-identified for our records.
OR, please feel free to print and fill in, then drop it into any of our HealthWISE anonymous feedback boxes, located on all counters in the office reception.

HealthWISE does not provide crisis mental health services. If you or someone you know is at immediate risk, call 000.
In a non-crisis situation, help can also be provided outside HealthWISE business hours by contacting
the NSW Mental Health Access Line: 1800 011 511 OR QLD Mental Health Telephone triage: 1300 642 255.