Mental Health
HealthWISE has a team of experienced mental health staff that will treat and support individuals with a range of mental health illnesses, disorders or difficulties, including anxiety, depression or if you’re just not feeling yourself. On this page, you will find information about the types of mental health services Healthwise provides, where we deliver these services, how to access our services including free services, fees and payment for appointments and the specific programs we deliver, & how to book your appointments.
For all referrals please see our referrals page
HealthWISE is not a crisis service. If you or someone you know is at immediate risk, call 000 or attend your local emergency department.
Mental Health Services
Our Clinicians
Our team of qualified, highly trained professionals includes.
- Psychologists
- Social Workers
- Mental Health Occupational Therapists
- Mental Health Nurses
What can we help with?
- Stress at work or home
- Difficulties with children
- Grief & loss
- Trauma
- Anxiety & depression
- Conflict
- Pregnancy and after the birth
- Stress management
Frequently Asked Questions
We provide services to:
- Individuals experiencing common mental disorders of mild to moderate severity who have limited access to alternative mental health services
- Women and families experiencing perinatal depression and/or anxiety
- People who identify as Aboriginal and/or Torres Strait Islander experiencing depression and anxiety
- People at moderate risk of suicide or self-harm (restricted to pre-identified locations)
- People who are experiencing natural disaster related mental health issues.
Your appointment can either be face-to-face or over the phone or video, this will depend on your choice and can be a combination of all.
HealthWISE virtual care services are provided across our region.
Our mental health services are right across NSW New England North West and Darling Downs West Moreton Queensland.
NSW
Armidale, Barraba, Glen Innes, Inverell, Manilla, Narrabri, Quirindi, Tamworth, Walcha
QLD
Ipswich, Southern Downs
You can view more details on our services page.
Easy steps to make an appointment
- Make an appointment with your GP to get a referral to a HealthWISE mental health clinician.
- For some programs a GP referral is not required, and you can self refer.
- Your GP will write a Mental Health Treatment Plan which needs to be faxed (1300 452 059) or emailed
(mentalhealth@healthwise.org.au) to HealthWISE. The doctor’s surgery will be able to help with this. - HealthWISE will then contact you to organise your appointment.
- You may be eligible for free services. Please ask your GP.
When your GP has sent your referral to the Intake and Referral Service:
- Your referral will be triaged and sent to the most appropriate service
- If your referral is referred to HealthWISE:
- In rural and regional areas i.e. all New England North West areas EXCEPT Tamworth your service will be provided at no cost
- To access a free service in Tamworth you must either hold a concession card or deemed to be low income by your GP
You may also elect to access services privately (Fee for Service), in which case you will not need a Treatment plan from your GP. You will need to pay the full amount, medicare rebates may apply.
Payment method:
- Payment will be via EFTPOS (all credit and debit cards accepted). No cash or cheque payments will be accepted.
Self Referral Services
Bushfire Relief
Bush Fires have a different impact from one person to the next and the time it takes to feel safe again varies between people. It is not only the survivors of traumatic events that are affected, but also people who are helpers, rescuers and people who have worked with survivors or the grieving. HealthWISE provides psychological support for people whose lives have been directly impacted by Bush Fires and are experiencing difficulties adjusting.
This service is offered to communities in the New England and North West of NSW.
For a referral to this service please download the form below.
Referrals can be faxed to 1300 452 059 or emailed to mentalhealth@healthwise.org.au
Drought Relief
This service provides person-centred, psychological support and strength-based strategies for people whose lives have been directly impacted by the ongoing drought and are experiencing mild to moderate mental health symptoms.
This service is currently being offered in:
Armidale, Ashford, Barraba, Bingara, Bundarra, Glen Innes, Gunnedah, Inverell, Manilla, Moree, Mungindi, Narrabri, Quirindi, Tamworth, Tenterfield, Uralla, Walcha, Warialda and Wee Waa.
For a referral to this service please download the form below.
Referrals can be faxed to 1300 452 059 or emailed to mentalhealth@healthwise.org.au
We want to hear from you!
Complete our survey
If you have used our mental health services before, please complete a short survey (2 minutes) and tell us about your experience.
All information collected in the survey is anonymous.
If you would prefer, you can submit this form via email: mentalhealth@healthwise.org.au
Your information (email address) will be de-identified for our records.
OR, please feel free to print and fill in, then drop it into any of our HealthWISE anonymous feedback boxes, located on all counters in the office reception.
