Supporting General Practice and Practitioners to effectively service communities

Providing Allied Health Services
where there are shortages or gaps​

Providing Mental Health
Services across the region​​​

Coordinating Specialist Services
where there are none or there is a specific need​

Developing and providing Aboriginal Health programs and services

Supporting Aged Care and encouraging healthy ageing​

Company Information

Company Name: New England North West Health Ltd. 

Trading Name: HealthWISE New England North West

Legal Status: Company Limited by Guarantee

Registered Address: 213 Peel Street TAMWORTH NSW 2340

Company Details: ABN 48 603 486 442   ACN 603 486 442
Registered for GST, Not for Profit and Charitable
Status, Gift Recipient Status

Our core business:

• Mental health services
• Aboriginal health services
• Allied health services – physiotherapy, speech pathology, podiatry, exercise physiology, dietetics, occupational therapy and memory assessment.
• Supporting clients to prevent or manage chronic disease
• Co-ordinating medical specialist services where there is specific need
• Health education and screening in small towns
• Supporting after hours GP services in small towns.

Our Story

New England North West Health Ltd. (HealthWISE) is a ‘for purpose’ (not for profit), registered charity. Our purpose is creating better health for our communities. We provide primary health care programs and clinical services across the New England North West (NENW) region of NSW and an increasing range of services and programs in the Darling Downs West Moreton and Goondiwindi regions.
HealthWISE commenced operations in July 2015 but the team has a history of delivering primary health care program and services for over 13 years as the New England Medicare local and prior to that Divisions of General Practice.
HealthWISE is funded by the Hunter New England and Central Coast Primary Heath Network (HNECCPHN) to deliver allied health, primary health care nurses, mental health, Aboriginal health and Small Town After Hours services across the NENW. Integrated Team Care is funded across the NENW in partnership with Armajun Aboriginal Health Service, Pius X Aboriginal Corporation and Walhallow Aboriginal Health Services. Indigenous Mental Health services is funded across the Peel and Tablelands clusters in partnership with Armajun Aboriginal Health Service and Walhallow Aboriginal Health Services. Aboriginal & Torres Strait Islander Primary Health Care Services is funded by the Department of Health under the Indigenous Australians’ Health Programme, services are delivered in Tamworth, Gunnedah , Narrabri , Moree and surrounding areas. In addition, visiting medical specialist services are delivered through funding from the NSW Rural Doctors Network to improve local community access.
HealthWISE saw continued expansion during 2019 of our mental health services in Queensland opening an office in Ipswich.Social and Emotional Wellbeing for Aboriginal and Torres Strait Islander People, as well as the Mental Health Nurse and National Psychological Support Services were commissioned by the Darling Downs and West Morton PHN (DDWMPHN). As a result, HealthWISE now provides mental health services across the Ipswich, Lockyer Valley, Scenic Rim, Somerset, Southern Downs and South Burnett LGAs. Since September 2019, we began provide Integrated Team Care in Goondiwindi LGA via a Care Coodinator and Health Worker with funding from DDWMPHN.
In 2021 our Queensland based Business Development Lead established HealthWISE allied health services to support the communities of Ipswich, Toowoomba and surrounds, including outreach dietetic clinics.

Our Vision & Values

Vision: Healthier Communities

Purpose: Creating healthier communities

Our Values:

  • Empowerment – We recognise that every employee has an equal role to play in delivering our services. Through building confidence and capabilities, providing access to information, harnessing staff knowledge, networks and traditions we will support one another’s goals, while collaborating towards a common goal of a healthier community.
  • Community – We are committed to serving and empowering our communities and believe that we are made stronger through our partnerships and collaborations.
  • Client focused – We will put our clients first, listen to their needs, design our services to meet them and respond and seek to exceed their expectations through the provision of accurate and practical solutions.
  • Passion for excellence – We have pride in our work and excel at what we do. We are open to new ideas and committed to delivering best practice and real efficiency. We will seek the best talent and promote development. We will give our best at all times in support of our colleagues and clients and will be flexible and learn from our mistakes.
  • Visionary – We create an environment in which staff are solution focused, encouraged to take initiatives, producing new ideas and processes. We thrive on creativity and ingenuity.
  • Equality – We promote equality and are active within the communities we serve to build reciprocal relationships based on mutual trust and cooperation. We encompass Aboriginal and Torres Strait Islander cultural values and beliefs into all aspects of our daily activity and service delive

Our Strategic Plan

Our Organisation Structure

Our Board and Management Team

Ms Fiona Strang, leads the executive team as Chief Executive Officer of the organisation. The HealthWISE Board is chaired by Ms Lia Mahony.

Board Directors

Ms Lia Mahony (Chair) BPharm (Hons), MClinPharm.
Ms Mahony is a Pharmacist based in Tamworth. She was appointed Chair in September 2015. She is also a Director on the Clinical Governance Committee.

Mr James Wallace BEcon, AssocAICI, AssocFPAA, Accredited SMSF Specialist Advisor, Member SMSFPAA, JPMs.
Mr Wallace is an accountant based in Tamworth. He was appointed a Director in January 2016 and is the Chair of the Finance, Audit and Risk Committee.

Mr David Aber BE, MLGM
Mr Aber has a background in local Council. He was appointed a Director in January 2016. He is a Director on the Finance, Audit and Risk Committee and Chair of the Corporate Governance Committee.

Dr Stephen Howle MBBS, FRACGP, DipPhysMed OAM
Dr Howle is a recently retired GP based in Tamworth. He was appointed a Director in December 2014 and Chairs the Clinical & Cultural Governance Committee.

Ms Lynette Rickard B.Sc, GradDipEd
Ms Rickard is the Acting General Manager TAFE Digital and was appointed a Director in December 2014. She is a Director on the Finance, Audit and Risk Committee and Chair of Corporate Governance Committee.

Mr Stephen Doley MBA, Member AICD, Adv Directors course
Mr Stephen Doley has an executive background working in large Not for Profit organisations. He was appointed a Director in June 2018. He is a Director on the Corporate Governance Committee and a Director on the Finance, Audit and Risk Committee.

Ms Ann Houston MBA, GAICD, BEd
Ms Houston has an extensive background in management consultancy and is based in southern QLD. She was appointed a Director in February 2020 and is a Director on the Corporate Governance Committee.

Executive Management Team

Chief Executive Officer, Ms Fiona Strang
Fiona leads the senior management team as Chief Executive Officer. She has over 30 years of experience in the primary health care field, and 20 years of experience in senior leadership positions including 13 years as CEO of the Barwon Division of General Practice. Ms Strang was appointed to the position of CEO of HealthWISE when it commenced operations in July 2015 and brings considerable knowledge and skills in governance, strategic and business planning, financial management, workforce development and program management.

Business Innovation Manager, Ms Sally Urquhart has extensive experience in project development and tender writing. With a background in Speech Pathology and an MBA Sally is experienced in communicating effectively with an audience and has a record of accomplishment in securing grant funding to deliver valuable initiatives to the local population. Sally leads the HealthWISE tender team and is responsible for establishing a fee-for-service offer of allied health services to the community.

Aboriginal Health Manager, Mr Jay Ramirez has a background in Health & Fitness and Project Management. Jay is committed to provide holistic and culturally appropriate services for and with Aboriginal communities. Through awareness, engagement and collaboration the Aboriginal Health team aim to deliver a unique and diverse lens that supports the Health and wellbeing of Aboriginal & Torres Strait Islander Peoples through the Integrated Team Care Program, Indigenous Australians’ Health Programme and Indigenous Mental Health Program.

Integrated Care Manager, Ms Anne Williams has a background in Allied Health (Speech Pathology) and Project Management. Anne has the clinical knowledge, practical expertise and commitment to accountability to ensure effective delivery of the Mental Health, Allied Health, Primary Health Care Nursing, General Practice (GP) After Hours, Dementia assessment and carer support and Medical Specialist Outreach Services. She has 35 years of experience in allied health and primary and preventive health program management.

Finance Manager, Ms Nicolette Randell has had experience in the finance sector for 15 years in various roles. Since 2015 she has been responsible for the Finance Team. Nicolette plays a crucial role in our budget preparation, and is an integral part of the financial health of HealthWISE. Responsible to report the organisation’s financial position to the Finance Audit & Risk Committee, Nicolette mitigates any potential risks and also facilitates the annual financial audit and ensures compliance within the Company’s financial structure.

Corporate Services Manager, Ms Tanya Scales has over 24 years’ experience in the operational management of both private businesses and non-government organisations. Tanya has led teams in Retail, Aboriginal Health and Allied Health, so comes with broad knowledge of business development and the diversity needed to thrive in an ever changing health environment. She has won a number of management awards in various businesses and has been a consultant in client service and management. Her strengths lie in business planning, training , change management , and risk management.

Information & Communication Technology Manager, Mr Michael Gill is a dedicated professional with 17 years of experience in the IT sector. With 10 years of experience supporting IT systems and processes within the Primary Health Care sector, he brings comprehensive Health IT knowledge to HealthWISE. Michael leads the IT team in developing and maintaining communication networks, infrastructure, and public and private cloud-based services utilised by HealthWISE, as well as integrating and adapting new and emerging technologies for use by the wider HealthWISE team. He has been instrumental in the start-up of our fee for service IT department, myTechWISE, which provides professional IT solutions to Primary Health Care providers in the HealthWISE footprint.

Communications Manager, Ms Louise Ingall leads a regionally based, geographically dispersed team. Louise has a background in client relations, economics and finance and is responsible for managing external and internal communications for teams across the organisation as well as stakeholder initiatives, including the HealthWISE Gift Fund. In addition, Louise coordinates ‘The Exchange’ events across northern New South Wales and southern Queensland. Since 2020 Louise has led the HealthWISE Continuity Management Team in response to the COVID-19 pandemic.

Senior Management
Anne Galloway – Mental Health Manager

Eurah – Medicine Tree

HealthWISE acknowledges the value, diversity and integrity of Aboriginal art, culture and expression as an integral part of Australian heritage. We respect the work of artists, their aspirations and expressions. Each HealthWISE office, displays a copy of “Eurah – Medicine Tree” by Rod McIntosh, an Aboriginal artist of the Kamilaroi tribe. This work was commissioned by HealthWISE as a visual representation of wellness and was inspired by the HealthWISE Vision “Healthy Communities”.